CT Suite On-prem provides many of the same features and benefits available with the cloud option.
| Features | Server on-prem |
|---|---|
| Voice Details
Call control, screenpop, click to dial, call info & customer journey |
|
| Multimedia Details
Open Queue integration with option to utilize Email, Web Chat, SMS as configured |
|
| Remote Worker | |
| Secure Messaging | |
| Reporting | |
| High Availability | |
| Amazon Connect integration (New) Details
Amazon Connect integrated CT Suite. General Availability expected April 2020 timeframe. |
|
| Avaya Elite integration | |
| Development Sandbox | |
| Managed Services Details
Add move, changes, complete server with update managment |
|
| API Access | |
| Non-Branded UI Details
Optionally brand CT Suite to your own preference. |
|
| Avaya POM Connector Details
Avaya Proactive Outreach Manager. |
|
| Salesforce Connector | |
| MS Dynamics Connector | |
| 8/5 Support | |
| 24/7 Support | |
| Purchase | |
| = Always included | = Available & Optional |
We are always looking for customers interested in joining our beta program. Have early access to new features, help provide feedback and input with direct impact on the finished product.
Contact us