Cloud Options
Think big. Start small. Act swiftly.
CT Suite Cloud packages are simple. Whether you choose to acquire your new contact center application in a shared or dedicated architecture, many features and capabilities are the same.
| Features | Standard | Enterprise |
|---|---|---|
| Voice
Details
Call control, screenpop, click to dial, call info & customer journey |
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| Multimedia
Details
Open Queue integration with option to utilize Email, Web Chat, SMS as configured |
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| Remote Worker | ||
| Secure Messaging | ||
| Reporting | ||
| High Availability | ||
| Amazon Connect integration (New)
Details
Amazon Connect integrated CT Suite. General Availability expected April 2020 timeframe. |
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| Avaya Elite integration | ||
| Development Sandbox | -- | |
| Managed Services
Details
Add move, changes, complete server with update managment |
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| API Access | ||
| Non-Branded UI
Details
Optionally brand CT Suite to your own preference. |
-- | |
| Avaya POM Connector
Details
Avaya Proactive Outreach Manager. |
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| Salesforce Connector | ||
| MS Dynamics Connector | ||
| 8/5 Support | -- | |
| 24/7 Support | -- | |
| Dedicated Environment
Details
No sharing of servers or data platforms |
-- | |
| Purchase | Purchase | |
| = Always included | = Available & Optional |
