CT Suite Pricing
Flexible pricing - subscription or perpetual
Cloud Options
Think big. Start small. Act swiftly.
CT Suite Cloud packages are simple. Whether you choose to acquire your new contact center application in a shared or dedicated architecture, many features and capabilities are the same.
Features | Standard | Enterprise |
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Voice Details
Call control, screenpop, click to dial, call info & customer journey |
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Multimedia Details
Open Queue integration with option to utilize Email, Web Chat, SMS as configured |
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Remote Worker | ||
Secure Messaging | ||
Reporting | ||
High Availability | ||
Amazon Connect integration (New) Details
Amazon Connect integrated CT Suite. General Availability expected April 2020 timeframe. |
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Avaya Elite integration | ||
Development Sandbox | -- | |
Managed Services Details
Add move, changes, complete server with update managment |
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API Access | ||
White Label Details
Optionally brand CT Suite to your own preference. |
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Avaya POM Connector Details
Avaya Proactive Outreach Manager. |
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Salesforce Connector | ||
MS Dynamics Connector | ||
8/5 Support | -- | |
24/7 Support | -- | |
Dedicated Environment Details
No sharing of servers or data platforms |
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Purchase | Purchase | |
= Always included | = Available & Optional |