CT Suite on ConnectCT Suite provides end to end integration with Amazon Connect.
The CT Suite connect platform creates blended voice and digital interactions in a gamified user-friendly interface agents love. Enabling the user to deliver a frictionless experience to customers, it also makes it easy to stay informed and engaged and performance optimized. We believe employee experience = Customer experience.
Agents Love CT Suite!
Fully integrated softphone from CT Suite Web Client to Amazon Connect. Perform all call control through the CT Suite Softphone. Utilize CT Suite APIs for click to dial, screenpop, and other integrations.
All user administration in CT Suite is integrated with Amazon Connect administration. Everything is
integrated for SSO.
CT Suite non-voice work items such as email, web chat and SMS queue up to the Amazon Connect workflows for blended routing and reporting.
CT Suite is hosted on AWS with best-in-class integration to Amazon Connect for the high availability and security.
Because CT Suite routes all work items by way of Amazon Connect Workflows, you can utilize its reporting. Or if you need dashboards and additional data, use the built-in CT Suite Reporting.
The CT Suite APIs are PBX agnostic, and so all features nonspecific to a PBX vendor are supported. The same open platform are extended to the Amazon Connect integration.
Route digital channels through your workflows, ensuring proper blending based on priorities and agent availability.
CTIntegrations, LLC is the company behind CT Suite. CTIntegrations is made up of expert developers and integrators.
About CTIntegrations, LLC
We are always looking for customers interested in joining our beta program. Have early access to new features, help provide feedback and input with a direct impact on the finished product.
Contact us