CT Suite on Connect

CT Suite provides end to end integration with Amazon Connect.

The CT Suite connect platform creates blended voice and digital interactions in a gamified user-friendly interface agents love. Enabling the user to deliver a frictionless experience to customers, it also makes it easy to stay informed and engaged and performance optimized. We believe employee experience = Customer experience.

Agents Love CT Suite!

FEATURES

Softphone

Fully integrated softphone from CT Suite Web Client to Amazon Connect. Perform all call control through the CT Suite Softphone. Utilize CT Suite APIs for click to dial, screenpop, and other integrations.

User Administration

All user administration in CT Suite is integrated with Amazon Connect administration. Everything is
integrated for SSO.

Workflow

CT Suite non-voice work items such as email, web chat and SMS queue up to the Amazon Connect workflows for blended routing and reporting.

Cloud

CT Suite is hosted on AWS with best-in-class integration to Amazon Connect for the high availability and security.

Reporting

Because CT Suite routes all work items by way of Amazon Connect Workflows, you can utilize its reporting. Or if you need dashboards and additional data, use the built-in CT Suite Reporting.

Integrations

The CT Suite APIs are PBX agnostic, and so all features nonspecific to a PBX vendor are supported. The same open platform are extended to the Amazon Connect integration.

Customer Testimonial

by Major US Airport

"The solution provides versatility with regards to geographic location of the Agent, flexibility with call flow (like configuring call backs and multimedia). The interface for the softphone is nice and very easy to use."

Agent

Softphone & Agent

  • Softphone - browser based
  • Call Control - make, answer, conference and transfer calls
  • Call Information - customer information from 
  • CRM Integration - integrate to third party applications
  • Agent State - go available/not available, use custom reason codes

Workflow

Blended Routing

Route digital channels through your workflows, ensuring proper blending based on priorities and agent availability.

  • Flows - create flows for email, web chat, sms and any type of workitem you want to route
  • Query - perform database queries to aid in routing and data collection

Amazon Technology Partner

CTIntegrations, LLC is the company behind CT Suite. CTIntegrations is made up of expert developers and integrators.

About CTIntegrations, LLC

Interested in joining our BETA program?

We are always looking for customers interested in joining our beta program. Have early access to new features, help provide feedback and input with a direct impact on the finished product. 

Contact us