Full Agent interface for Avaya Proactive Outreach Manager
The CT Suite POM (Proactive Outreach Manager) Connector is the perfect tool for Agent based POM Campaigns!
Complete integration to your Avaya POM Server
Supported in all agent modes, including Preview, Predictive & Blended.
Avaya Elite ACD Agent integrated with Login/Out, Ready/Not Ready.
Control all aspects of your POM call, inlcuding transfer and conference.
View and modify customer information, including schedule callback.
Pass customer information from the campaign to third party applications.
Add callers to the do not call list (DNC) when required from the Agent Interface.
The CT Suite POM Connector is fully Avaya DevConnect Certified. View Application Notes